To contact an agarwood exporter in Indonesia, message the Juara Holding Group trade desk on WhatsApp at +62 811-3941-4563 or email bd@juaraholding.com. Send your product, grade, quantity, and destination country, and you receive an indicative quote within 24 business hours. Legal export requires a CITES permit plus a BKSDA recommendation.
This page routes every agarwood (gaharu) enquiry to one place: the Juara Holding Group trade desk that handles sourcing, grading, and export logistics for Agarwood Export. Whether you buy chips by the kilogram, oud oil by the millilitre, or a full container programme, the desk answers grade, price-band, and permit-pathway questions in plain terms and gives you a documented next step.
How do you reach the Agarwood Export trade desk?
You have three channels, all pointing at the same team. Use whichever suits how you like to work.
| Channel | Contact | Best for | Response target |
|---|---|---|---|
| +62 811-3941-4563 | Fast questions, sending photos of goods | Same or next business day | |
| bd@juaraholding.com | Detailed specs, purchase orders, documents | Within 24 business hours | |
| Backup quote form | On this page (below) | A structured, complete quote request | Within 24 business hours |
There is no call centre and no chatbot in the middle. A real person on the reservations and trade team reads your message and replies.
What should you include in your enquiry?
The faster you send the right four details, the faster you get a useful quote instead of a follow-up question. Please include:
- Product — agarwood chips, agarwood powder, or oud/agarwood oil.
- Grade — the tier you want, for example Super A, Super B, Sabak, or cultivated B-grade. If you are unsure, describe the use (incense, distillation, collector) and we suggest a tier.
- Quantity — kilograms for chips and powder, millilitres or kilograms for oil.
- Destination country — this drives the CITES paperwork and shipping route.
Optional but helpful: your budget band, intended shipping date, and whether you need a sample first. Agarwood price is grade-dependent, so a firm number always follows a grade and scope check rather than coming first.
How fast will you hear back?
The quote service-level target is 24 business hours from a complete enquiry. Incomplete messages take longer only because we have to ask for the missing detail. Send product, grade, quantity, and destination in the first message and you stay inside the 24-hour window.
How does a quote request work?
The path from first message to firm quote is short and predictable.
- Send your brief. WhatsApp, email, or the backup form, with product, grade, quantity, and destination country.
- Grade and scope review. The desk confirms resin level, available volume, and that the material is legal, plantation-first stock.
- Indicative quote in 24 business hours. You receive a grade-dependent price band plus shipping and documentation notes.
- Sample and documentation (optional). Request a paid sample; the desk explains the CITES export permit and BKSDA recommendation pathway for your route.
- Confirm and contract. Once grade and scope are locked, an indicative band becomes a firm quote and order terms.
What can you order, and at what price?
Agarwood pricing is a wide, grade-dependent band — that width is normal for this product, not vagueness. The table below is indicative as of 2026; the final quote confirms grade and scope.
| Product | Grade tier | Indicative export band (as of 2026) | Retail context |
|---|---|---|---|
| Plantation chips | Low-resin (C/D) | USD 500–1,500 / kg | ~USD 5–15 per 10 g |
| Plantation chips | Mid (B/A) | USD 1,500–4,000 / kg | ~USD 20–60 per 10 g |
| Plantation chips | Premium (Super A) | USD 4,000–7,000 / kg | ~USD 100–300+ per 10 g |
| Oud / agarwood oil | Distilled grades | USD 30,000-80,000 / kg | ~USD 200–1,000+ per ml |
For scale, market commentary in 2026 notes that superior pure wild agarwood can reach around USD 290,000/kg while plantation material may sit near USD 100/kg — which is exactly why we quote a band and confirm grade before committing to a figure. All prices are indicative and subject to change; a final quote confirms grade and scope.
Ready to request your quote?
Message the Juara Holding Group trade desk now on WhatsApp at +62 811-3941-4563, or email bd@juaraholding.com. Include your product, grade, quantity, and destination country, and you get an indicative, grade-dependent quote within 24 business hours — no obligation, no pressure. The desk works plantation-first and will tell you honestly what is realistic for your grade, budget, and route.
Prefer a form? Use the backup quote request
If WhatsApp or email is awkward, complete the backup quote form on this page. It reaches the same trade desk with the same 24 business-hour target. The fields are:
- Your name (csh_name)
- Email (csh_email)
- Destination country (csh_dest)
- Product / cargo and grade (csh_cargo)
- Message — quantity, timeline, questions (csh_msg)
Submitting sets the quote flag (csh_qf) so your request is triaged as a live enquiry rather than a general message.
Is exporting agarwood from Indonesia legal?
Yes, when done correctly. Most Aquilaria and Gyrinops species are listed under CITES Appendix II, so international trade is allowed but regulated. Legal export requires a CITES export permit plus a BKSDA recommendation and is subject to a Non-Detriment Finding confirming trade will not harm wild populations — Indonesia’s 2024 NDF set a wild Aquilaria malaccensis quota of 24,110 kg. CITES paperwork distinguishes source code W (wild) from P (plantation), and plantation material is generally easier to permit and more sustainable, which is why we lead with it.
Agarwood Export is a sourcing broker and information hub, not a permit authority. We do not sell permit certainty and we never guarantee customs clearance. Always confirm current requirements with the CITES Management Authority (Indonesia) and your own import country before you commit to a shipment.
Agarwood Export is part of Juara Holding Group — a Bali-based Indonesian group operating from Bali across Indonesia since 2015. Sourcing, quoting, and export coordination are handled directly by the Juara Holding Group trade desk.
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Frequently Asked Questions
What information should I include in my first message to the agarwood export desk?
Send four things: product type (chips, powder, or oud oil), target grade such as Super A or cultivated B, quantity in kilograms or millilitres, and destination country. Adding your intended use and budget band helps match the right plantation lot. With these, the desk returns an indicative, grade-dependent quote within 24 business hours.
Is there a minimum order to request a quote?
No. You can request an indicative quote for a single kilogram of chips or a sample vial of oud oil, or for a full container programme. Quotes are free and carry no obligation. Because agarwood pricing is a grade-dependent band, a firm figure follows only after we confirm grade, resin content, and scope.
Can you arrange the CITES permit and BKSDA recommendation for my shipment?
We are a sourcing broker and information hub, not a permit authority, so we cannot issue or guarantee permits. We help you understand the process and work with legal, plantation-first material. Legal export requires a CITES export permit plus a BKSDA recommendation; confirm current requirements with the CITES Management Authority (Indonesia) and your import country.
How do I reach you if WhatsApp does not work in my country?
Email bd@juaraholding.com or complete the backup quote form on this page. Both reach the same Juara Holding Group trade desk with the same 24 business-hour response target. Include your product, grade, quantity, and destination so the desk can prepare a useful reply without a second round of questions.
Request Your Written All-In Quote
Answered within 24 business hours via WhatsApp, email or this form.